Web-based, Operating System independent Work Order Management System
WARNING! A setup bug has been reported! -- 2009-Apr-22
The installation will fail if the user account specified during the installation already exists but does not have permission to access the WorkOrder TS database
This will generate the error message No database selectedDatabase ERROR: No Database specified.
You can work around this problem- Let the setup script create new user accounts
- Creating the database and user accounts manually and ensure that one account (user) has full permission to the workorder database
!Important WorkOrder TS News! -- 2010-Feb-21
WorkOrder TS has come a long way since the first version and I would like to thank all active subscribers with a little bonus.
- Your free upgrade period has been extended by 366 days
There will also be a change to how licenses are handled with the next major release. I think that I came up with a way to make it simpler and fair for everybody.
WorkOrder TS Local Edition 0.8.x will change licenses like this:
* WorkOrder TS 1Branch 1User will stay unchanged, new price $99.-
* WorkOrder TS 1Branch 5User and above will be upgraded (free) to a
1-5Branches, 1-100Users license, new price $199.-
WorkOrder TS Online Edition 0.8.x will change like this:
* WorkOrder TS Online 1Branch 5Users for $15/m will change into
1Branch, 1-25Users, new price $15/month
*Upgrade Options:
1 more branch $5/month
25 more users $15/month
- Privacy notice: All license keys contain encoded data which identify the license holder!
- You may request a new license key if you need the additional users right away. Branches can not be upgraded yet because it is not possible to specify less branches then what the max branch value of the key is.
- Customers of licenses with a value of less then $199.- can upgrade by paying the difference, please contact me for details.
- Users will still be handled the same way as before. It only matters how many users are online at the same time not how many user accounts exist on the server.
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Other WorkOrder TS 0.8.0 changes
This next release will implement the requested "checkbox / custom space" feature. This new feature will allow you to create custom objects and place them onto the ticket page. This can be used to create some sort of check list, special note entry section.
For example:
- Final Checkout by: ________________
- Checked for lose screws: |x| <= this would be a checkbox
- Antivirus min 3mon left: |x|
- Customer has been notified: |x|
- ... and so on...
- Label
- Checkbox
- Short text
- Long text
- Options (0.8.1 or later)
- file upload (0.8.1 or later)
-
[ObjectGroup.form_start]
Final Checkout by: [ObjectGroup.final_checkout]
Checked for lose screws: [ObjectGroup.lose_screws]
[ObjectGroup.form_end]
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The other major feature I want to announce is the addition of a "support board". I have been running into problems with spam filters when replying to questions from the contact form on WorkOrderTs.com. I am sure that some of you have the same problem when replying to a customer inquiry and I would like to offer a solution.
This new feature will create a ticket style interface where customers can request support from your company. All customer questions can be answered from within WorkOrder TS and customers can check the answers by visiting their personal answer page.
http://you.server.local/wots_help.php?q=12345
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The dynamic nature of these features will require a lot of testing before they can be declared production ready. So it will take a few months before the next major release comes out.
Bugs and issues will still be patched for the 0.7.x branch.
WorkOrder TS 0.7.0 is ready for download. -- 2009-Oct-30
Important Changes from 0.6.x to 0.7.x
Changes
- Modified Control Panel, created configuration groups
- Added links to customer login pages to the control panel
- Fixed Internet Explorer issue not allowing ticket popup windows to be resized
- Added "time tracking users and admins" to be used by disbatchers
- License Key now displays Store Number and max clients in Control Panel
- Added language files for new/edit tickets and store overview form
- Added Boolean full-text searches
- Added ticket stub popup
- Added Touchscreen options
- List of States is now stored in the database and can be customized via the Control Panel
- It is now possible to select the required fields when adding a customer or creating a ticket
- Added control values to specify the size of the Service Performed box and the Internal Tech Notes box
- Modified style when listing tickets by category (configured via Control Panel)
- Search results and the store overview are now split up into multiple pages
- Added box to customize Technician Notification E-mails (Control Panel => E-mail and Upload Settings)
- Added Box to customize Customer Notification E-mails (Control Panel => E-mail and Upload Settings)
- Added timeout support for technicians
- Further optimized new config and database class to reduce number of database queries per script run
- Changes below are to the guest login side only
- "Print Checking Ticket" and "Service Performed" has been removed from the ticket overview page
- "Find Customer" and "Onsite Menu" has been removed
- "Store Overview" menu has been moved to the top left (property management skin)
- Removed bottom row of default guest login skin and moved Store Overview up.
- Fixed Guest key login, the fields line up properly now.
- Added option to deny guests to change account passwords
- Guests can search the same way as technicians (new fulltext) BUT all guest searches are limited to their own account so they will never see a ticket belonging to someone else.
- Added security option to allows more control over what guest can do to a ticket.
- Fixed undefined variables in service contact forms
- Fixed PHP error in frmDispDevice.php, missing closing ?>
- Changed workorder.php to check for service contact creation before issuing an error due to missing make/model
- Fixed wrong redirect when login expires in workorder_FormCustomerDetail.inc.php
- Fixed missing include of config file in login.php
- Fixed issue with new search function. It would return the Item ID and use it as the ticket ID.
- Added new fulltext index for Item_model
- Fixed file_downloads.php, it is displays the correct program version now
- Fixed calendar.php not displaying company logo
- Fixed invalid ticket counts in ticket_admin_overview.php
- Added option to display assigned tickets above unassigned tickets in ticket_overview.php. IF ticket locks are not enabled.
- Added field for the customer's email address to the ticket page if an address is stored
0.6.4 is ready for download -- 2009-Jun-05
WorkOrder TS Professional 0.6.4 is ready for download, please login and download the latest release from the Professional Edition download page.
Changes:
* Implemented workaround for Internet Explorer bug when a html page contains too many style sections.
WorkOrder TS is a multi-branch, multi-user ticket tracking system designed to replace the unreliable, handwritten ticket systems for small and large businesses. WorkOrder TS is completely operating system independent for all clients and very low on server resources. It is the perfect solution for today's diverse workplace.
WorkOrder TS comes pre-configured for Computer Service work but can be configured to suit most businesses within minutes. Please contact me regarding your special business needs.
Key Features
- Full Customer Database Search
- Complete Customer Database with Work History
- Does not require client software installation! (Multimedia Web Browser Required with JavaScript enabled)
- Program creates check-in tickets with customer signature fields and item tags
- Get the status of any ticket with one mouse click.
- Steps can be assigned to tickets. For example: Checked In, On Bench, Awaiting Call, Ready For Pickup
- Search all repair tickets for phrases, use it as a solution database
Professional Edition only features:
- Multi Branch Capable.
- Connect your WorkOrder TS database to Open Office Writer or Microsoft Word (Local Edition Only).
- Save time spent on a ticket, get running total and monthly reports.
- Main Menu can be customized, rename or translate the buttons and drop down menus.
- Add or remove preconfigured repair steps from In-store and On-site menu
- Customers can login and create their own tickets.
- Private or Internal notes field on tickets, these notes are not printed or displayed to the customer.
- GuestKey - Allow customer's to check the status of their ticket online.
- Onsite Appointment Scheduler - Dynamically generated calendar, schedule appointments years from today.
- Upload unlimited files and store them with your tickets.
- Inform Technicians via E-Mail when new tickets are created.
- Save specific customer information in Customer Forms. Alarm or Gate Codes, Network IP layout, custom forms.
- Simple Backup and Restore functions
- Multi user login support and security control
- Extended Control Panel - Set Default field values, customize program terminology to your industry.