Web-based, Operating System independent Work Order Management System
WorkOrder TS 0.7.10-1 Pro is available for download -- 2012-Jan-06
WorkOrder TS 0.7.10-1 Pro is available from the professional edition download page.
This version fixes an issue where the authentication with an e-mail server may fail if the server supports CRAM-MD5.
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WorkOrder TS 0.7.10 Pro is available for download -- 2011-Dec-11
WorkOrder TS 0.7.10 Pro is available from the professional edition download page.
This version changes the following:
- added new dynamic field type. The "password" gives you the ability to create a required text field that may not have a value. The contents of this field is not added to the search index.
- fixed support to load your company logo by URL.
- added the option to slow down the javascript used by WorkOrder TS abit. Use it when you get "Internal Server Errors" from your host.
WorkOrder TS is a multi-branch, multi-user ticket tracking system designed to replace the unreliable, handwritten ticket systems for small and large businesses. WorkOrder TS is completely operating system independent for all clients and very low on server resources. It is the perfect solution for today's diverse workplace.
WorkOrder TS comes pre-configured for Computer Service work but can be configured to suit most businesses within minutes. Please contact me regarding your special business needs.
Key Features
- Full Customer Database Search
- Complete Customer Database with Work History
- Does not require client software installation! (Multimedia Web Browser Required with JavaScript enabled)
- Program creates check-in tickets with customer signature fields and item tags
- Get the status of any ticket with one mouse click.
- Steps can be assigned to tickets. For example: Checked In, On Bench, Awaiting Call, Ready For Pickup
- Search all repair tickets for phrases, use it as a solution database
Professional Edition only features:
- Multi Branch Capable.
- Connect your WorkOrder TS database to Open Office Writer or Microsoft Word (Local Edition Only).
- Save time spent on a ticket, get running total and monthly reports.
- Main Menu can be customized, rename or translate the buttons and drop down menus.
- Add or remove preconfigured repair steps from In-store and On-site menu
- Customers can login and create their own tickets.
- Private or Internal notes field on tickets, these notes are not printed or displayed to the customer.
- GuestKey - Allow customer's to check the status of their ticket online.
- Onsite Appointment Scheduler - Dynamically generated calendar, schedule appointments years from today.
- Upload unlimited files and store them with your tickets.
- Inform Technicians via E-Mail when new tickets are created.
- Save specific customer information in Customer Forms. Alarm or Gate Codes, Network IP layout, custom forms.
- Simple Backup and Restore functions
- Multi user login support and security control
- Extended Control Panel - Set Default field values, customize program terminology to your industry.