The "ticket fields" configuration option is new in WorkOrder TS 0.7.5 and gives you the ability to add your own fields to WorkOrder TS tickets.
The feature currently supports the creation of text fields, dropdown menus and radio selection buttons.


You can create your own fields via the Control Panel => Configure WorkOrder TS => Layout and Default Settings
Scroll down to "Ticket Options" and click on "Edit Ticket Fields".
The first row, the one with the dropdown menu, is where you create new entry fields.

Creating fields is easy and I will explain how to create the fields you see in the screenshot above.

The string field can hold letters and numbers so it is perfect for password or other short strings (upto 255 characters).
You can create a dedicated field for customer passwords by selecting "string" from the dropdown menu. Then enter a name into the box above "Field Name" and enter a position into the position field (optional).

The radio field can create radio select buttons from a comma separated list. A wildcard * marks the default value.
You can create an item type field by selecting "radio" from the dropdown menu and enter a name into the "Field Name".
The "Options" box holds a comma separated list of the items you want to select. This Laptop,Desktop*,other will create the fields from the example picture above.

The select field works like the radio field but it does not support the wildcard * option.
You can create a "How did you hear about us" box by selecting "select" from the dropdown box and enter a name into the "Field Name".
The "Options" box holds a comma separated list of the items you want to select. This ,Newspaper,Phonebook,Radio,TV will create the fields from the example picture above.
Note that there is nothing in front of the first comma. This will create an initial selection of "nothing".

Config UI Example:



Release notes:

• Disabled fields will not display stored information when the ticket is accessed.
• Deleting a field will also delete all data stored within that field!